If you haven't received your account activation email, the two most likely reasons are either that your email client has put the email in your spam folder, or that you gave us the wrong email when signing up. Here's a little trouble-shooting guide to help you find the problem:
- Check your spam folder for an email with the subject "Welcome to Cryptopay."
- If the email isn't in your spam folder, check to see whether you entered the wrong email address: you can do this by trying to create a new account with the email address you used before. If you used this address before, the system will let you know there's an account under this email already and won't create the new account for you. If it does let you create a new account, then you entered the wrong email before, and you will receive an activation email for the new account.
- If trying to create a second account confirms that the first account has the correct email, but you still can't find the activation email for the first account, then try waiting a while before checking your email again. Sometimes it just takes a while for the activation email to arrive.
- If the activation email hasn't arrived after two hours, contact customer support.